By placing an order, you are accepting the The Cork Tree® contract terms and conditions. All orders are subject to availability and confirmation of the order price. You will have the opportunity to check and adjust your order before the final confirmation step. All prices are in Euro (€). The prices displayed on The Cork Tree® online store include the portuguese legal Value Added Tax but they do not include a delivery charge. This will be calculated at the end of the order according to the country in which the goods are to be delivered.

Payment Options

We accept online payments with Paypal account. Please note that all prices and product information on the The Cork Tree® online shop are subject to change with out previous information. Customs and Import Charges These charges when happen must be paid by the client when receiving the order. Since we have neither responsibility nor control over them, and we can't evaluate their amount due to the different customs policies and import duties in the various countries, we suggest that you inform yourself at your home customs office.

Changes and Cancellations

Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.

Shipping

Your order will normally leave our warehouse within 5 working days after you place it. Any delay in the delivery of an order does not confer the costumer the right for any type of refund or payment or neither other type of compensation. The shipping fee will be adjusted upon check-out based on the destination of your order.

Warranty & Returns

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition, non-used, including labels and packaging, within 14 days of receipt. We'll give you a full refund within 30 days by the same method you payed. Please enclose your receipt with the item, your email address, telephone and return to:

Nascimento & Irmãos, Lda.
Sitio dos Almargens
8150-013 S. Brás de Alportel, Portugal

Please note that we do not return shipping charges. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The Cork Tree® is not liable for the cost of returning items. Claims for packages lost or damaged in transit must be made by the shipper. The Cork Tree® does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at The Cork Tree® sole discretion. All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care at contact@thecorktree.net

Stand Bag Red & Blue, Cart Bag Black & Orange Warranty

The Cork Tree is not responsable for any damage in the zippers of the bags after 14 days of the purchase date. Thank you for ordering from The Cork Tree®. If you have questions about your order, please contact the customer care department.